Frequently Asked Questions

Here are a few common concerns and questions asked about our counselling services and policies. If you would like to learn more or have a question that is not answered here, please contact us >

Do I have to be a Christian to come to Christian Counselling Services?

Not at all. Our services are available to everyone regardless of your religious beliefs, race, gender, or sexual orientation.


What if I don’t want a "Christian" approach in the counselling services I receive?

The counselling services we offer are client-centered. This means that we do our very best to work together with you to accomplish the goals you would like to achieve through counselling. If you do not want a Christian counselling perspective incorporated in the services you receive, it is important that you discuss this with your counsellor during your first appointment so they can work within a framework that best fits for you.


What can I expect when I call to make my first counselling appointment?

When you call to make your first appointment, our administrative support staff will ask you a few questions to match you with an appropriate counsellor. They respect your privacy and only share your information with the staff members who need to know, such as your counsellor. The administrative support staff will also explain a few of our policies and discuss the counselling fee. They will set a date and time for your first counselling appointment.


What can I expect when I arrive for my first counselling appointment?

Please come 15 minutes early to your first appointment to fill in the intake forms. When arriving, you will first pay for your appointment and be asked to fill out the forms. Once you return the forms to the receptionist, your counsellor will come out to meet you and show you to their office.

At the first session, you and your counsellor will plan future appointments. Continuity of treatment is an important part of gaining all the benefits of counselling so please plan ahead in scheduling appointments.


What if I need to cancel or miss an appointment?

Your appointment requires your counsellor to reserve a significant amount of time exclusively for your benefit. Because it is reserved for you, there is a fee charged for missed appointments that are not cancelled within 24 hours. Note that charges for missed appointments often cannot be submitted for health insurance reimbursement.